Policies & FAQ’s

Policies

Booking & Payment

  • A 50% non-refundable deposit is required to secure your date and begin planning your install.

  • Final payment is due 5 days before your event. No services will be rendered without full payment.

  • Bookings are first come, first served, and dates are not guaranteed without a deposit.

Delivery & Setup

  • Free delivery is available for events within a 15 mi radius in Lubbock, TX.

  • We typically prefer at least 2 hours before your event start time for installation and photos of our work. Please ensure early venue access.

Outdoor Installations

  • Balloons may oxidize or pop due to heat or sun exposure.

  • While we take every precaution, we cannot guarantee longevity for outdoor or extended installs. Indoor setups are highly recommended for best results.

Rentals & Teardown

  • Backdrops, stands, and other rental items must be returned in original condition. A replacement fee will apply for any damage or loss.

  • Rental pickups are scheduled at the time of booking.

Cancellations & Changes

  • Deposits are non-refundable.

  • Rescheduling is subject to availability and must be requested at least 7 days before your event.

  • We reserve the right to decline setups that are unsafe due to venue conditions, extreme weather, or lack of access.

  • Book 3–4 weeks ahead if possible, but minimum 2 weeks in advance to secure your setup and allow time for customization. For events with less than 2 weeks notice, a rush fee will apply.

  • To secure your date, a 50% non-refundable deposit is required. This amount is applied towards your total balance. The remaining balance must be paid 5 days before your event. Please remember, full payment is essential for services to be rendered.

  • Delivery and setup are not included in the package price. A service fee will apply to all installations, except grab & go garlands and freestanding garlands. An extra mileage charge will apply for locations outside of a 15- mi radius of Lubbock, TX.

  • The 50% retainer is non-refundable as we use this to procure materials for your event. However, if you need to reschedule, we can transfer this amount to a future date, depending on availability.

  • Absolutely! We provide complete customization to match the colors, theme, or vibe of your event. Whether you're dreaming of soft neutrals or vibrant birthday colors, we've got you covered!

  • No, we only utilize our carefully sourced materials to maintain high-quality standards, guaranteeing consistency for our clients! This ensures that every event we create is as vibrant and memorable as possible.

  • With proper care, our balloons can maintain their vibrant look for weeks when used indoors! Please note that the longevity of outdoor installations may vary depending on weather conditions.

  • Absolutely! The balloons are yours to keep. Rentals, such as backdrops, floral, or props, must remain on-site and will be collected at the end of your event.